When a customer buys or converts on your site, most conversion tracking tools credit the most recent link or ad clicked. In reality though, customers research, compare and make purchase decisions via multiple touch points across multiple channels. So marketers that measure return solely on the last channel that a customer touches before conversion are getting an incomplete picture, and potentially missing out on important opportunities to reach their customers.
That’s why we’re excited today to introduce
Multi-Channel Funnels to all Google Analytics users. This set of five new reports in Google Analytics gives marketers insight into the full path to conversion over a 30 day period, not simply the last click.
By looking at interactions across most digital media
channels, including clicks from paid and organic searches, affiliates, social networks, and display ads, you can understand how different channels work together to create sales and conversions.
We’ve been piloting Multi-Channel Funnels with several customers over the past few months, and we’ve seen our customers gain valuable insight into the buying-cycle and understand the often hidden contribution of channels like social and display to conversions.
One of our early partners in the pilot, HUGO BOSS, uncovered significant contributions from upper funnel efforts, helping to better inform marketing strategy. "Knowing more about how our customers find us is very important, and this data helps us make better decisions. We found out that nearly two out of every three conversions involves more than one touch point,” said Patrick Berresheim, Director E-Commerce/CRM for HUGO BOSS. “It's now possible to value the contributions of assisting channels, which had previously been hidden by looking only at the last click.”
If you use Google Analytics on your website, and
have goals or e-commerce tracking enabled, you can begin using the reports today by clicking on the My Conversions tab, with no further setup required. If you are an AdWords customer, make sure to
link your AdWords and Analytics accounts to get the most detail on your ads performance. Starting today, you’ll see complete data in the reports for the past two months, and we’ll be expanding to encompass data back through January 2011 in the coming days.
Update: This data is now available in Multi-Channel Funnels reports.
To help you learn more about the type of analysis you can do using Multi-Channel Funnels, including advanced features such as
conversion segments and
custom channel groupings, we’ll be scheduling a free webinar - look out for the registration details on the blog in a couple of weeks or
sign up here to be notified by email. We’ll be walking through the reports and common use cases and you’ll have an opportunity to ask questions - we hope you’ll be able to make it.
Update: September 1, 2011 10:30am PST - Conversions are now available in the Multi-Channel Funnel reports going back to January 2011
Posted by Bill Kee, Product Manager for Google Analytics
